John Delaney is a Research Director at IDC Europe, responsible for driving research into telecoms and media services aimed at consumers. With 25 years’ experience in the telecoms and IT consulting industry, John has authored numerous market reports and has worked on a wide range of consulting projects. For several years, he has been a regular keynote presenter at Global Messaging. John has a B.Sc. degree in Physics from The University of Warwick, UK.